Ordering

Ordering

Placing an order
First, please browse through our website and add the desired item/quantity to you shopping cart. In the shopping cart you will be able to enter discount code if you have one and select shipping method. Next you click on "CHECKOUT" and you will need to enter your shipping/billing information, if you shipping to California additional tax will be applied. They you may select to pay either by credit card or money order/check/financing. After you place an order, you will be shown (and also emailed) your order number. At any time if you find you need any assistance please give us a call at (888) 777-4615 or email.


Methods of payment we accept
Credit cards we accept are: MasterCard, Visa, American Express, Discovery. If paying by phone, select money order/check option and after you complete the checkout process, one of our customer representatives will call you to collect credit card information or other info. If you would like to pay by Check or Money Order, please give us a call and we will guide you though the process as well.


Sales Tax Information
Sales tax applies only to purchases and deliveries in California which is 8.5%. Shipping charge is excluded from sales tax.


Satisfaction Guarantee
If you are not satisfied with something, please send it back within 30 days of receipt and we will gladly exchange, credit, or refund the cost of the item. Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has "Free Shipping" our actual shipping costs will be deducted from your return refund. In addition some of our items carry a restocking fee which will be deducted from your return should you wish to return them. All products should be in original condition and within original packaging.


Price Match Guarantee
We are confident you will find we have the lowest Internet prices. If you find a lower, publicly advertised, delivered price* on an identical eligible product, from an accredited business with a rating of B or higher(BBB), we will do our best to beat and offer you an additional discount. Just call and inform us of the product you are interested in so we can verify the price. If we are able to verify the price, we will send a new lower price to your email address or right over the phone. (* Please note: delivered price = product price + delivery charges + taxes) Please Note: Offer to beat competitor pricing applies to NEW, unopened merchandise only. We reserve the right to opt not to beat prices under certain conditions, such as: (1) offers on used, opened or damaged products (2) offers that are no longer current or are no longer available (3) offers in classified ads or auctions (open or closed), regardless of whether the merchandise is new or used (4) discontinued items, special orders, custom orders, closeouts, out of stock, demos, or items out of the box (5) offers mentioned to you only verbally, whether in person or on the phone (6) offers advertised only within an individual physical store (such as on an in-store sign or price tag) (7) offers that don't include delivery. (e.g., in-store pickups) (8) offers outside of our standard delivery area (continental United States only, excluding Alaska & Hawaii) (9) Items that have been already purchased through us and price of that product has been lowered after wards. 


Discounts
There are several ways how you can get discounts. You may enter a discount code to get a discount during checkout. Discounts codes are part of our newsletters. It is highly recommended for you to create an accounts with us and we will inform you of any sales and promotions. We also offer discounts for volume orders, commercial projects and companies. Please contact us by phone or email to discus any available discounts.


Cancellation policy
All Merchandises that are in process, but not shipped are subject to 15 % restocking fee. If the merchandise already left ours or manufacturers warehouse cancellation requires 15 % restocking fee + Shipping fees.